Privacy Policy & SMS Terms | Service Restoration Pros

1. Who we are

Service Restoration Pros, LLC ("SRP", "we", "us") is a licensed water, fire, mold, and storm damage restoration contractor serving Panama City, Panama City Beach, Bay County, and the surrounding Florida Panhandle. Phone 850-818-0085 · Email customerservice@servicerestorationpros.com.

2. Information we collect

Contact details you give us by phone, through our AI receptionist, on this website's contact form, or by email: name, phone number, email address, and property address.
Job information needed to perform restoration work: description of the damage, photos, moisture readings, insurance carrier and claim number when you provide them, and scheduling details.
Call recordings and notes. Calls to our office line may be recorded and transcribed so the details of your request are captured accurately in your job file.
Website usage data collected by standard analytics (pages viewed, approximate location, device type). We do not use this data to identify you personally.

3. How we use it

To respond to your request, schedule and perform restoration services, and keep you updated on your job.
To prepare estimates, invoices, and insurance documentation you have asked us to produce.
To send customer-care text messages only if you have opted in (see Section 5).
To meet legal, licensing, and insurance-documentation obligations.

4. When we share information

We share personal information only as needed to do the work you hired us for: with your insurance carrier or adjuster when you ask us to coordinate a claim; with subcontractors or suppliers working on your project; and with the software providers that run our scheduling, job-documentation, telephone, and messaging systems on our behalf. Those providers may use your information only to provide services to us.

We do not sell or rent personal information to anyone.

5. SMS / text-message program terms

Program name: Service Restoration Pros Job Updates.

Program description: customer-care messages about your own restoration job — appointment confirmations, technician arrival / on-the-way notices, job status and drying-progress updates, and notices that an estimate or document is ready. We do not send marketing or promotional texts.

How you opt in: (a) by checking the SMS consent box on our website contact form, or (b) verbally, when you call our office or AI receptionist to request service and confirm that you would like text updates about your job. Your consent is noted on your job record. Consent is not a condition of purchasing any service.

Message frequency varies by job. Message and data rates may apply.

Opt out: reply STOP to any message and you will be unsubscribed immediately; you will receive one confirmation text and nothing further. Help: reply HELP, call 850-818-0085, or email customerservice@servicerestorationpros.com.

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and most regional carriers.

6. Data retention and security

Job records, photos, and call notes are kept for as long as required for warranty, licensing, insurance, and tax purposes, then deleted or anonymized. We use access-controlled, encrypted systems and limit access to staff who need it to serve you.

7. Your choices

You may ask us at any time to correct or delete your contact information, to stop text messages (reply STOP), or to receive a copy of the information we hold about your job. Contact us at 850-818-0085 or customerservice@servicerestorationpros.com.

8. Children

Our services are for property owners and managers. We do not knowingly collect information from anyone under 18.

9. Changes

We will post any changes to this policy on this page with a new effective date.

Questions? Call 850-818-0085 or email customerservice@servicerestorationpros.com.