About Service Restoration Pros
Not a franchise. Not a call center. A Panama City company built by someone who lives here, works here, and knows what Florida disaster restoration actually demands.
Built After Hurricane Michael
When Hurricane Michael made landfall on October 10, 2018, it hit Panama City with 160 mph winds — the strongest hurricane to strike the continental U.S. in over 50 years. The destruction was total in some neighborhoods. In the days after, out-of-state contractors and storm chasers flooded Bay County. Many were unqualified. Many overcharged. Many left jobs unfinished when insurance money ran out.
Service Restoration Pros was founded in response to that reality. Rusty English, a Panama City native with IICRC certification and years of hands-on restoration experience, built SRP on one principle: homeowners and property managers in the Florida Panhandle deserve a restoration company that is professional, accountable, and here long after the storm passes.
We are not a franchise operating under someone else's brand standards from a distant corporate office. We are a locally owned company whose owner answers the phone, runs the jobs, and lives in the community we serve.
Russell A. "Rusty" English
Owner & Lead Restorer · Panama City, FLRusty holds IICRC certifications in Water Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Restoration (FSRT), and Odor Control (OCT). He holds Florida Mold Remediation License MRSR3299.
Every estimate, every job scope, every insurance negotiation — Rusty is involved. When you call SRP, you're getting someone who knows the work, knows Bay County, and knows what your insurance company needs to see.
📞 850-818-0085 · Direct line · 24/7
Industry Standard
IICRC certification is the restoration industry's gold standard. Every certification requires passing a proctored exam, completing field hours, and maintaining continuing education. Here's what SRP holds.
WRT
Water Restoration Technician — IICRC
ASD
Applied Structural Drying — IICRC
AMRT
Applied Microbial Remediation Technician — IICRC
FSRT
Fire & Smoke Restoration Technician — IICRC
OCT
Odor Control Technician — IICRC
MRSR3299
Florida Mold Remediation License — DBPR
BBB
Better Business Bureau Accredited Business
Insured
General Liability & Workers' Compensation
Our Operating Standard
Every decision we make on a job site comes back to three things.
Documentation First
Every job generates a Digital Evidence Vault — thermal imaging, moisture readings, drying logs, and Xactimate-format scope. Your insurance adjuster receives documentation they can approve without back-and-forth. We protect you through paperwork, not just labor.
The Right Equipment
Florida's 70%+ ambient humidity demands LGR dehumidifiers, not standard units. Mold work demands HEPA 500 containment, not plastic sheeting and a box fan. We run the equipment the IICRC standard requires — not whatever's cheapest to haul in.
Finish the Job
Storm chasers leave. We live here. When the adjuster has a question six months after the job, we answer it. When a certificate of completion is needed for a home sale, we provide it. We are accountable for the work long after the dehumidifiers are packed up.
Honest Scope
We don't pad estimates to hit a number. We don't hide costs. The scope we present is the scope required — explained line by line. If your insurance covers it, we document it properly. If it doesn't, we tell you that before we start.
The Technical Toolkit
💧 LGR Dehumidifiers
Required standard for Florida's high-humidity structural drying. Continue extracting moisture at ambient humidity levels where standard units stall.
🌡️ FLIR Thermal Imaging
Detects hidden moisture behind walls and under floors invisible to standard meters. Every inspection documented for the claim.
🏠 Injectidry Systems
Dries wall cavities and sub-floor assemblies from the inside without demolition. Saves hardwood floors and custom millwork.
🌀 HEPA 500 Air Scrubbers
99.97% filtration at 0.3 microns. Creates negative air pressure in mold and fire containment zones, protecting adjacent areas.
🌫️ Thermal Fogging
Permanent smoke odor elimination — not masking. Follows the same pathways smoke traveled, penetrating cavities and porous surfaces.
📊 Xactimate Estimating
Industry-standard insurance documentation format used by every major carrier. Your adjuster gets a line-item scope they can approve directly.
Ready to Work With Us?
24/7 emergency response across Bay County, Walton County, and the Florida Panhandle. Call now or request a free inspection.
📞 Call 850-818-0085